At Tirzepatide EU, we value our customers’ satisfaction and are committed to providing high-quality products and services. If for any reason you are not entirely satisfied with your purchase, we offer a transparent and fair refund policy to ensure your peace of mind.
1. Eligibility for Refund
To be eligible for a refund, the following conditions must be met:
- The product must be purchased directly from Tirzepatide EU. Refunds for products purchased from third-party sources will not be entertained.
- The request for a refund must be made within 14 days from the date of delivery of the product.
- The product must be unopened, unused, and in its original packaging.
The prescription for the product must be valid and provided by a licensed healthcare professional.
2. Damaged or Defective Products
In the unlikely event that the product you receive is damaged during transit or deemed to be defective, please contact our customer support team immediately. We may request photographic evidence to assess the situation. If the damage or defect is verified, we will offer you the option of a replacement or a full refund.
3. Refund Process
If you meet the eligibility criteria for a refund, follow these steps to initiate the process:
- Contact our customer support team at email@example.com and provide your order details, including the order number and date of purchase.
- Our team will guide you through the necessary steps to facilitate the refund process.
- Once your refund request is approved, you will be required to return the product to our specified address at your expense.
- After receiving the returned product and confirming its eligibility for a refund, we will process your refund within 14 business days.
- The refund will be issued using the original payment method used during the purchase.
4. Non-Refundable Items
Certain items are non-refundable, including but not limited to:
- Products that have been opened or used.
- Products without a valid prescription from a licensed healthcare professional.
- Products that do not meet the eligibility criteria for a refund as mentioned in section 1.
5. Shipping and Handling Charges
Shipping and handling charges incurred during the initial purchase are non-refundable. If you receive a refund, the cost of return shipping will also be deducted from your refund amount.
6. Changes to the Refund Policy
Tirzepatide EU reserves the right to modify or update this refund policy at any time without prior notice. Any changes will be posted on our website, and the date of the latest revision will be mentioned at the beginning of the policy.
7. Contact Us
If you have any questions or concerns regarding our refund policy, please contact our customer support team through the “Contact Us” section on our website or by using the provided firstname.lastname@example.org.
We thank you for choosing Tirzepatide EU for your weight management needs and assure you of our dedication to providing excellent service and support throughout your journey.